Hi, it’s Jim Williams, your Indiana RhinoShield dealer. It seems there is some confusion/lack of communication. I apologize if there has been a lack of communication on our part, but last Thurs., the 12th, is the first time we’ve heard of any issues with your home.

Immediately upon receiving your voicemail, I contacted you. Andre, your crew foreman who you wrote on your job completion form, “Did a great Job”, and I visited your home that same day. I’ve left a message Fri. and again today(Mon) attempting to schedule an appointment with Jeff(as you requested) to walk the entire home while we are touching up the three 1/4″ holes on the front corner of your home.

As I mentioned in the voicemail, it appears your home has either been hit by debris from the recent multiple storms that have struck our area or some type of attachment to the home(perhaps a flagpole holder) has fallen off. Either way we are more than happy to “touch up” the three little holes. I am patiently awaiting to hear from you with regards to sheduling a revisit.

I am surprised at your comment with regards to the wood change. We discussed this at length the day after we powerwashed your home. It is IMPOSSIBLE to properly estimate how much wood, if any, will need to be replaced. Rather than “guesstimate” and risk overcharging our customers, we prefer to as your agreement states “furnish receipts for materials used and $1.50/linear foot for labor”. This is the absolute cost for providing an invaluble service and you are able to witness the amount of work being done. In your case we changed 280 linear feet of vertical channel lock cedar siding and replaced one of the corner posts of your screened back porch.

It is unfortunate and we are very regretful that you feel you were somehow misled. If you recall, you graciously thanked us for absorbing $686.92(nearly 1/2) of this cost for the materials/labor needed in an effort of “good faith”.

We would like to think that our outstanding record of “NO COMPLAINTS” with the BBB and satisfied homeowners since 2001 are two of the reasons that you chose to honor us with your business. We look forward to insuring that you remain a satisfied homeowner.

It would be our hope that rather than “voice” any displeasure with our products/services that you first contact us so that we may address any concerns/issues you may have.

Jim Williams
1.888.RHINO41
rhinoshieldin.net

I am happy to provide my name/address, etc…. After LESS than a year our job is already peeling (IN INDIANA). We have called twice and just called again today. We’ll see if we ever get a call back.

We should have stopped our job when the estimate was VERY far from the ACTUAL price to get it done. We disclosed to our sales person that one side of our house needed all NEW cedar as it had alot of water damage that was never treated prior to us purchasing the home. The salesman supposedly gave us a quote with that in it. We than find out when the person who is to do the actual job starts tearing stuff off our house and than after he gets alot torn back he presents us with a bill that was more than 20% than the original quote. Not cool…..

They had already done a lot of prep work BEFORE they did this so they had our house in ruin had we said NO WAY….

On top of that we had found out that morning that our son needed medical treatments (expensive ones) that our insurance wasnt covering because my insurance plan that covered my son was canceled when our company laid everyone off and moved to Mexico for cheap labor.

Needless to say I was in no situation to be told that my house repair that I had agreed to when I thought I was going to be working was going to be a ton of money more. We used our savings acct to pay for the work and we were going to be using our savings to pay for some of my son’s medical treatments and for our expenses while I was laid off.

this was not a good way to start off. I will say it looked nice after it was done, BUT I’m not happy that it’s already peeling less than a year later.

I had your company come out and here is my take.

They told me you have been in business for 10 years or something.
The fact is you started in 2004 under Spray on Siding of Massachusetts llc, switched to Lifetyme Exteriors llc that year, then when I checked your BBB record you have the company under CBR development llc. So the real truth is you have reincorporated and you use CBR development, an older company (inc’d in 2000 or soething as as a way to make Lifetyme look much older than it really is - you lied on that one.

I called the office and asked it the crews were employees or subs, the office said employees, the sales guy said subs.

Your sales guy said a lot of negative things about every other company which I always find as unprofessional and slimy.

Your sales guy left ZERO as in no paperwork or anything in writing. He said a lot of things but nothing was left in writing which is what made me do all this research. I found it very suspect and that intuition saved me from going with what I think is a very shady company.

Now the reason why I even commented on this thread, does anyone here find it pretty funny that the poster ‘Rob’ and Chris structure there paragraphs exactly the same? This proves all of my suspicions, you are the man and charge and it’s clear from just the post under ‘Rob’ of how much of a degenerate you are.

By the way, I went with your competitor that your guy had nothing good to say about and I’m happy I did.

I too think some of the posts out here are not genuine. Let me be clear on a few of these points:

NationWide makes a good product. We ordered from them before we selected our coating. I have never used the exact product they make for Rhino but I am sure it is a good product.

I am not here to throw anything back at my competition. I am here to defend our company and our/my name from blatantly incorrect information. Here is a list of things I would like you to consider when thinking about my firm.

1.) No customer OF OURS that has ever called our office has ever been turned down for Warranty work. I emphasize “of ours” because we have had two complaints that are listed on the internet originate from firms

2.) We have never reincorporated.

3.) Testing data is available on our product.

I am also available personally to show you any of our 1000+ homes we have done in the Boston area.

I wish you the best in your search,

Chris Ripley
617-648-6609 (cell)
617-987-2011 (office)
617-987-0554 (fax)

Rob,
I believe your not who you say you are and your post is intended for something else.

You talk about jobs in New England that means you would of met with my dealership.
Can you verify your last name initial or the town you are in? The only Robert / Bob we visited recently became a client. I’m concerned because the information you are stating about my company is incorrect.

Firstly, I’m at a loss on the miss-information you are posting about Rhino Shield. If we gave you a full presentation it would have been at your home. We would have gone over the testing information to illustrate to you that our product is tested and proven in colder climates.

Rhino Shield has done 10’s of thousand of colder climate jobs. We have over 44 dealers nationwide. I could give you a church reference that was coated 8 years ago in Indiana if you would like.

If you search Rhino Shield on the BBB.org site you will see that all dealers have a spotless track record, some go back to 1997.

Our data is NOT just for southern states. Our testing data is third party tested by BASF chemical company. They verify Rhino Shields longevity in hot and cold climates. We also have independent salt corrosion testing for oceanfront. Rhino Shield beat the industry standard - a commercial control oil based Rustoleum.

In regards to Nationwide, yes they manufacture Rhino Shield. They have been in the business since 1964 and it has been a terrific partnership. Rhino Shield is now an integral part of Nationwide. They have just opened a new state of the art plant 3 times the size of their last and Rhino Shield is still growing more and more. If you do contact them they WILL NOT sell you the product directly. They refer you to your local dealer.

This year Disney selected Rhino Shield for a multi million dollar project. They reviewed our product and every other solution for almost a year. It was one of the top architects in the world. So I guess we are doing something right, lol.

Rob, if I’m wrong and I did in fact come out to see you please give me a call so we can talk. You can reach me at 1.888.907.4466 - As soon as we speak I will update this to correct the post.

Sorry for the big speel everyone, but we work hard and want to keep the record straight.

Mathew Giovanello
Rhino Shield of New England
1.888.907.4466
RhinoShieldMA.com

1.) Lifetyme has done over 1000 more homes in cold climates like New England
2.) It seems like Rhinos data is all about the Southern States
3.) Rhino’s 3M data is impressive; I have a home in Florida and will consider them in that hot climate, however I called 3M and there is ZERO evidence that microspheres have any effect in northern exposures where radiant heat GAIN is not a real concern
4.) I checked the BBB on Lifetyme Exteriors and found 11 complaints which concerned me. So I followed up with Lifetyme and asked them for the customers names, they quickly gave me 5.
a. I called all 5 and found out that although there was a problem initially, Lifetyme fixed them all.
5.) I have also read some info that says that Lifetyme does not honor their warranty. Lifetyme gave me 10 names from their “touch-up list” from last year. I was able to get in touch with 6 and all had repairs and all where satisfied.

At this point I feel confused. I would think that the above represents a good amount of homework, Has anyone here done anything similar. What about the fact that you can buy RhinoShield online from NationWide Chemical, doe that bother anyone? Has anyone followed up with Sherwin-Williams to see where they stand?